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Effective Listening Skills to Build Rapport with Customers

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Frontline customer contact workers have to use their communication skills to effectively serve customers. An important aspect of communication is listening skills which a frontline employee must possess to build rapport with customers and achieve greater customer satisfaction. In this solution you will learn some basics of effective listening skills.

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Effective Listening for Better Customer Rapport

In any customer interaction, whether sales or service, frontline staff needs excellent listening skills in order to understand customer needs and expectations and serve them in the best possible manner. In this article we will introduce some basics of effective listening skills which can be used by you to improve communication with your customers.

Three Aspects of Listening

Frontline customer contact employees have to use three different kinds of listening in order to establish rapport with their customers and lead the customer interaction towards a successful business transaction.

• Active Listening:

In this type of listening you make an effort to understand what the ...

Solution Summary

In any customer interaction, whether sales or service, frontline staff needs excellent listening skills in order to understand customer needs and expectations and serve them in the best possible manner. In this article we will introduce some basics of effective listening skills which can be used by you to improve communication with your customers.

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Emotional intelligence: define give components and relate to current manager

On your lunch break, you surf Internet sites and try to find different ways to motivating your team from a group perspective, but you are still having trouble connecting with your team as individuals. During your surfing, you come across the term of emotional intelligence. Prompt a discussion on emotional intelligence by answering to the following questions that you will e-mail to your manager. As a first step, use the AIU Library to research emotional intelligence.

Conduct research within the AIU Library and the Internet related to emotional intelligence.
List and define five components of emotional intelligence.
Evaluate your current or former manager on each of the five components of emotional intelligence.
Describe how you can apply the principles of emotional intelligence to your current situation?
Describe what organizations do to help develop the emotional intelligence of their managers as well as other employees?

Be sure to cite your sources using the correct standard of APA.

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