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Effective Listening Skills to Build Rapport with Customers

Frontline customer contact workers have to use their communication skills to effectively serve customers. An important aspect of communication is listening skills which a frontline employee must possess to build rapport with customers and achieve greater customer satisfaction. In this solution you will learn some basics of effective listening skills.

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Effective Listening for Better Customer Rapport

In any customer interaction, whether sales or service, frontline staff needs excellent listening skills in order to understand customer needs and expectations and serve them in the best possible manner. In this article we will introduce some basics of effective listening skills which can be used by you to improve communication with your customers.

Three Aspects of Listening

Frontline customer contact employees have to use three different kinds of listening in order to establish rapport with their customers and lead the customer interaction towards a successful business transaction.

• Active Listening:

In this type of listening you make an effort to understand what the ...

Solution Summary

In any customer interaction, whether sales or service, frontline staff needs excellent listening skills in order to understand customer needs and expectations and serve them in the best possible manner. In this article we will introduce some basics of effective listening skills which can be used by you to improve communication with your customers.

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