Business Communication can make or break profitability
Not what you're looking for?
Select a company with which you are familiar and determine where that company may fall short in terms of communication. Provide specific examples of how these issues could negatively affect the company's bottom line. Create a list of best practices customized to your own style of communication in a business setting. Give specific examples of how you could apply the tips and principles to become a better communicator.
Purchase this Solution
Solution Summary
For the first part of the question, think of a recent experience where more explanation about a product should have been given, or more explanation was needed about some aspect of the buying and/or delivery process. Perhaps the salesperson did not listen or establish good rapport to understand the needs.
For the second part of the question, what as well as how should employees (including managers) communicate to customers: before, during, and after the sale? Is this true for both in-person sales and online?
If customers feel that their needs were not met, they move on to the competition. The company loses revenue, yet the business expenses are still present.
Solution Preview
Hello! This is an interesting question because a lack of communication seems to be more of a concern today than ever. People expect good service, and they want it quickly. Yet is taking the time to provide thorough and friendly communication to a customer an integral part of a company's service? Making a top quality product is good; do the care of assembly instructions need to be easy to understand, too? Are those instructions a part of communication with the customer? How do they relate to a company's profit?
For the first part of the question, think of ...
Purchase this Solution
Free BrainMass Quizzes
Organizational Behavior (OB)
The organizational behavior (OB) quiz will help you better understand organizational behavior through the lens of managers including workforce diversity.
Introduction to Finance
This quiz test introductory finance topics.
Cost Concepts: Analyzing Costs in Managerial Accounting
This quiz gives students the opportunity to assess their knowledge of cost concepts used in managerial accounting such as opportunity costs, marginal costs, relevant costs and the benefits and relationships that derive from them.
Six Sigma for Process Improvement
A high level understanding of Six Sigma and what it is all about. This just gives you a glimpse of Six Sigma which entails more in-depth knowledge of processes and techniques.
Production and cost theory
Understanding production and cost phenomena will permit firms to make wise decisions concerning output volume.