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Information System Design and Training

I am taking the role of the Assistant CIO for a company. The company CEO does not understand the importance of technology and how much it is going to cost to implement updates. My role is to let him understand the importance of usage of technology and assure him that implementation will have positive affect on company's operation.

This company's headquarter is based in the U.S., but my location in question is in Mexico. The headquarter recently partnered up with another company to cut operating cost.

Could you please help me create/identify these questions below in detail/including the specifics?

1. An overview of the information system design for the store:

This is to include hardware, software,processing/procedures and staffing recommendations and all other IS design mechanism needed

2. Training required:

An overview of expected training required in other to successfully run and sustain the ISM to bring about productivity

= Here is the company overview for your reference =

Acme Home Improvements, Inc. was founded in 1982 in Raleigh, North Carolina, USA. By 2007 the company had 125 stores along the US East Coast from Florida to Maine. Its annual sales are currently $5,400,000,000 with $280,000,000 net income. The average store is about 100,000 square feet with an additional 10,000 square feet of outside garden center. The stores typically carry 40,000 different products from 5,000 vendors worldwide. Major US competitors include Ace, Home Depot and Lowe's.

Acme has determined to follow Home Depot and other competitors to Canada and Mexico. In the latter, it has established, in accordance with Mexican law, a joint venture with local interests, known as Acme Home Improvements de México, SA de CV ("Acme de México" or "Acme Mexico City"). (SA de CV = Sociedad Anónima de Capital Variable, a Mexican corporate form.)

There are five major product groups within each Acme store: plumbing and electrical supplies, building materials, hardware and tools, seasonal and garden/yard items, and paint, flooring and wall coverings.

Each store has a store manager, assistant store manager, bookkeeper, an information systems manager and an assistant, a manager for each of the five major product groups, customer service employees on the store floor to assist customers with their purchases, cashiers, receiving/stocking employees, and maintenance/janitorial employees.

Acme de México has purchased a site on which it intends to build and open a new store in Mexico City [Acme Mexico City (AMC)]. The store will have the average 100,000 square feet of indoor space and 10,000 square feet of exterior space for garden products. In addition, a two-story parking garage will be built directly adjacent to the store. It is desired that the project should take no longer than 12 months. The store construction and opening processes include at least eight major activities:
1. Obtain required licenses and permits.
2. Prepare the site and lay the foundation.
3. Build the walls, floor and roof of the structure.
4. Install electrical and plumbing fixtures.
5. Finish interior and stock inventory.
6. Build the garage.
7. Complete all paving and landscaping.
8. Hire and train employees.

Solution Preview

1. An overview of the information system design for the store

Each person, the store manager, the assistant store manager, bookkeeper, all stocking receiving employees, the information systems manager and his assistant will have a personal computer. In addition, the manager for each of the five major product groups will have a personal computer. Further, the systems manager and his assistant will have access to a server, and two high speed printers and all the PCs on the store will be connected with a LAN. Five cashier counters will have PCs with barcode scanners and printers that will read data from the tags, read and input credit card details and print out bills. The PCs used will be HP Compaq dc 5850, the printer will be LaserJet 3600n Laser Printers two and five LaserJet P1006 Laser Printers for the sales counters. CCD Barcode Scanners Model AS8110 or Model AS 8210 will be purchased for the cash counters. The server used will be HP 9000.

There is need for specialized software meant for shops. The main reasons will be that employees' output will increase and so will their accuracy. The customers will not be kept waiting for long. They will see well printed price tags. The software will enable printing of several hundred price tags at once. They will get instantly printed bills and leave with a favorable impression. The managers will be able to retrieve and see reports and so will be able to make better decisions relating to inventory, purchases and supply chain. The store manager and the assistant store manager will be able to know at the press of a button what goods entered the inventory during the day, week or month. The store ...

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