Coca-Cola: Knowledge Management, IT and Competitive Advantage
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Identifying the key components of information systems management. Provide a description of an organization you are familiar with (possibly a company you have worked for in the past or are currently working for) and describe briefly what services they contribute. Then, select three out of the six questions below, and provide detailed answers, supporting those answers by referencing any sources used.
What personal knowledge management tools does this organization utilize?
What steps has this organization taken in securing their information and knowledge?
What has this organization done to gain and sustain an advantage over their competitors?
Describe in detail how this organization manages the components of its IT infrastructure.
In what ways does the organization demonstrate successful collaboration?
Identify at least two types of hardware and two types of software used by this organization.
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Solution Summary
Sample Company: Coca-cola
* Overview
* Knowledge Management (KM)
* Strategic IT Infrastructure
* Sustaining competitive advantage
* 673 words
* three non-APA references
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Sample Company: Coca-Cola
The Coca-Cola Company is based in United States and their products include soft drink or cola that has been improved throughout the years with various flavors such as Cola Green Tea, Cola Lemon, Cola Lemon Lime, Cola Orange, and Cola Raspberry. It has about 90,000 employees with an estimated sales of about 1.6 billion per day.
Coca-Cola is the world's largest manufacturer and distributor of non-alcoholic beverages in the world. It is ranked the first brand in the world and its brand value is estimated at about U$70 billion.
The company has made use of Knowledge Management (KM) for decades as it believes that the only way to improve performance is to deliver proper KM through an improved technology. It is important that the employees' skills be enhanced to make them assets in the organization.
The company has undergone decentralization to move people closer to the problem which will make them closer to the solution too. The tools used by the company for KM are appraisal meetings or business reviews, ...
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