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Medicaid offices in NYC

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Analyze the transformation that the Medicaid offices in NYC went through in the early to mid-2000s when they were found to be "failing" and prepare a 2-3 page paper.

•Analyze the case study using the McKinsey 7S model framework.
•Thoroughly examine the seven key areas of the model.
•Identify in which box each piece of data that you find in the case study relates, and justify why.
•Discuss the limitations of the model in applying it to this case and what you would do to overcome / mitigate it/them.

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The response provides you a structured explanation of Organizational Change and transformation . It also gives you the relevant references.

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In compliance with BrainMass rules this is not a hand in ready paper but is only guidance.

In the Medicaid offices in NYC case the leadership style was not visible, nor did it impose an agenda as is seen in traditional leadership. Instead the Medicaid office in NYC leadership style was such that it promoted participation by frontline workers. This was "Staff" as described in McKinsey's 7S model. The workers and their capabilities combined with the "style" of leadership. The participation of the "staff" was so strong that it synergistically created an organizational transformation. The experience at Medicaid offices in NYC is that there should be a more balanced approach between the traditional view of champion led change (Style) and more participation from frontline staff could lead to significant advantages. At Medicaid offices in NYC the right balance between champion led change (Style) and workers (staff) led to "shared values". These values enabled the buy-in, uptake, and sustainability of change efforts.
The experience at Medicaid offices in NYC shows that the hard variables that companies feel they can change namely structure, strategy, and system is not appropriate in all circumstances. The study at Medicaid offices in NYC is important because the so called other variables namely skills, style, staff, and shared values were used for bringing about successful ...

Solution provided by:
Hatim Baxamusa, MBA
Education
  • BSc , University of Calcutta
  • MBA, Eastern Institute for Integrated Learning in Management
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