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Explanation of how leaders can become better listeners

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How can we as leaders/managers become better listeners of our staffs and other customers?

Is it true that the "customer is always right" and how do we as managers/leaders facilitate any disagreement to keep our customers satisfied?

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How can we as leaders/managers become better listeners of our staffs and other customers?

Being an effective leader can be challenging. However, leaders need to take the time to stop and listen to their staff and customers. When it comes to listening to staff, leaders need to try to stay focus on what the staff member is trying to convey rather than what they are going to say next. They should also resist the urge to take control over the conversation, and provide constructive feedback ...

Solution Summary

This solution explains in detail how leaders can become better listeners to their staff and to customers. It also discusses why the "customer is always" right and how managers and leaders can facilitate disagreement to keep customers satisfied. This solution is 325 words in length.

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