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Leadership Handbook

Scenario:
To help new managers in an organization, you have been asked to create a handbook. The handbook may include graphs, data, photographs, and other information as needed. It should be written in a report/handbook format rather than in an essay format. Each section of the handbook must include at least three references in APA format. The topics that need to be covered are as follows:

-Interpersonal skills for leaders
-Leadership versus management

Task:

A. Create a leadership handbook by doing the following:
1. Develop your first section of the handbook that discusses one of the given topics.
2. Develop your second section of the handbook that discusses one of the given topics.

Solution Preview

Interpersonal Skills for Leaders

Interpersonal skills are used as a cohesive framework that establishes and builds relationships through applied knowledge of individual behavior and characteristics. Interpersonal skills are a cross-functional element in leadership that connects management to subordinates. A leader is able to delegate tasks according to a subordinates strengths and weaknesses. A leader assumes the obligation to observe and assess individual attitudes from the realm of leadership to subordinate.

"A manager's attitude is a large factor in how people feel about their jobs. If a manager is upbeat most of the time and supportive of his/her colleagues, employees will generally respond well and work hard to produce the desired results. On the other hand if a manager is pessimistic and belittling toward his/her employees, staff morale will suffer and, ultimately, so will the expected outcomes" (De Janasz, Dowd, and Schneider, 2002).

The same is true for subordinate attitudes towards other subordinates. Poor attitudes reflect how other subordinates interact with one another thus lowering morale. A positive attitude will create a positive atmosphere in which all employees will enjoy working with the company.

Interpersonal skills in leadership often involves emotional intelligence (EI) for the reason that the majority of ...

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