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In-depth look into Cold Stone's Planning and Leadership

View the video about Cold Stone Creamery at http://www.swlearning.com/management/video/daft_m8e/generic/ch18.html.

Does Cold Stone Creamery represent a high performance approach to planning and leadership? Explain why or why not. What style of leadership appeals to you most strongly and why? How would you describe your own leadership style? How do you modify it to adjust to different people and situations?

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Team building - Cold Stone utilizes the Customer Back Approach

Team work is the only way to cut through to the customer pyramid.

We can always look at the behaviors and skills of team leaders and team members in analyzing team performance and success, but it is also instructive to look at the overall team as well. The list of attributes that follows describes team units that are highly productive and successful.

Commitment - Team members see themselves belonging to the team. They are committed to group goals above and beyond their personal goals and agendas.

Trust - Team members have faith in each other to honor commitments, maintain confidences, support each other and generally behave predictably and consistently.

Purpose - The team understands how it fits into the overall business of the organization. Team members know their roles, feel a sense of ownership, and can see how they personally, and as a team, make a difference.

Communication - Effective teams communicate effectively and frequently with each other and also communicate clearly and consistently with people outside the team about team activities. Effective internal communication allows these teams to make balanced decisions, handle conflict constructively and provide each other valuable feedback.

Involvement - Everyone has a role on the team. Despite differences in roles, perspectives and experience, team members feel a sense of partnership with each other. Contributions are respected and expected. True consensus is reached when appropriate.

Process Orientation - High performing teams have a large number of process tools they can use when needed. Process tools would include: problem solving tools, planning techniques, regular meetings, agendas, and successful ways of dealing with ...

Solution Summary

Based on information found and the video attached this solution explores the following questions:

Does Cold Stone Creamery represent a high performance approach to planning and leadership? Explain why or why not. What style of leadership appeals to you most strongly and why? How would you describe your own leadership style? How do you modify it to adjust to different people and situations?

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