Analysis and Diagnosis of Alaska Airlines: Navigating Change
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Develop a change plan for Alaska Airlines. In order to begin developing this change plan, you will need to analyze the case study and diagnose the problem.
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Solution Summary
The problem section of analysis and diagnosis section of Alaska Airlines case study is discussed in a structured manner in this response. The related references are also provided.
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The part chosen is Problem:
The information related to that part from the case study is that the main problem(s) faced by Alaska Airlines is a culture of mediocrity and lack of engagement with employees (1). This led to several issues such as only 60 percent of flights were on time which means that 40 percent of flights were not punctual. Moreover, seven bags per 1,000 passengers were mishandled which according to the Department of Transportation means checked luggage that was lost, pilfered, damaged, or delayed during all time operational low. The problem of culture was mediocrity was such that even when Alaska Airlines recovered from all-time operational low, its online flights remained at 4 mishandled bags per thousand passengers and 70 to 75 percent on-time flights. There was also the apprehension that the performance of Alaska Airlines would slip once again and this time the slippage ...
Education
- BSc , University of Calcutta
- MBA, Eastern Institute for Integrated Learning in Management
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