This report is related to the comparison and contrasting of organizational behavior function of Southwest Airline with Qantas and American Airlines. Firstly, the report explains about the companies Southwest Airline, Qantas Airline and American Airlines. After this, the report discusses about the comparison and contrasting of various functions of organizational behavior. These functions are Company leadership, Job Satisfaction, Employee Motivation and Negotiation between management and employees.
This paper discusses importance of these functions to improve the productivity and performance of the company in the highly unpredictable and changing environment. In order to become successful in the industry, and create competitive advantage over the competitors, it is necessary for the firm to develop a positive corporate culture and effective leadership process for the employees to influence their behavior towards job and company in a positive way.
This report also presents some tabular and graphical analysis to show the performance of the companies and impact of these OB concepts in the productivity and profitability.
Table of Contents
Executive Summary 4
Companies Overview 5
Southwest Airline: 5
Qantas Airlines: 6
American Airlines: 7
Comparison and Contrasting of Different Functions of Organizational Behaviors of these Airlines 8
Company Leadership: 8
Leadership in Southwest Airline: 8
Leadership in Qantas Airline: 9
Leadership in American Airline: 10
Job Satisfaction: 11
Job Satisfaction in Employee in Southwest Airlines: 11
Job Satisfaction in Qantas Airline: 12
Job Satisfaction in American Airline: 13
Employee Motivation: 14
Employee Motivation in Southwest Airline: 14
Employee Motivation in Qantas Airline: 14
Employee Motivation in America Airline: 15
Negotiation between Management and Employees: 16
Negotiation in Southwest Airline: 16
Negotiation in Qantas Airline: 16
Negotiation in American Airline: 17
Appendix 1: Key Financials of Southwest Airline: 22
Appendix 2: Key Financials of Qantas Airline: 22
Appendix 3: Key Financials of American Airline: 23
Performance Graphs 24
Graph 1: Revenues and Profitability of Southwest Airlines: 24
All data and information about Appendixes and Graphs has been taken from reports of Datamonitor. 24
Graph 2: Revenues and Profitability of Qantas: 25
Graph 3: Revenues and Profitability of American Airlines: 26
Organizational behavior for Airline industry analysis is examined.
Southwest Airlines, Organizational Behavior Examination - Culture & Human Capital
Analyze the key elements of organizational behavior pertaining to Southwest Airlines
Begin with a brief background of the company and its industry.
? What are the types of groups that are common in your organization? Create recommendations for successful facilitation of the groups.
? Describe some of the strengths and weaknesses that you have observed in group decision making. What are your recommendations for improving group decision making in your organization?
? Discuss the types of teams found in your organization.
? Describe and explain the goals of the team
? Discuss potential decision-making pitfalls this team might encounter
? Recommend methods this team might use to avoid decision- making problems.