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Dealing with culture in Human Resource management

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Discuss common mistakes made when dealing with different cultures and how they might affect the management of companies. Explain how training and development plans are affected by cultural differences and identify considerations for organizational training of multicultural groups.

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One of the biggest issues for management when dealing with international cultures is a great majority of managers don't understand or know how to properly respond to the differences in cultures when working either inside or outside of the organization, and it acts as a severe disadvantage to the company. In today's age, we're not only employing more individuals that have relocated from various countries, but we're also seeing where more companies are expanding internationally, and we're being exposed to more cultures from a business transaction standpoint. One of the main mistakes made by management, particularly when working with international ...

Solution Summary

The solution discusses common mistakes made when dealing with different cultures and how they might affect the management of companies. It also explains how training and development plans are affected by cultural differences and identifies considerations for organizational training of multicultural groups.

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Organizational culture is related to project management

1. Consider the following information about a project:

Customer Complaint Frequency/Week
Customer is on hold too long 90
Customer gets transferred to wrong area 20
Service rep cannot answer customer's questions 120
Service rep does not follow through 40

Create a Pareto chart in Excel based on this information.

2. Project HR Management.
a. Very briefly describe situations where it would be appropriate to create a responsibility assignment matrix, a RACI chart, and a resource histogram.

b. In a sentence, what is the difference between resource loading and resource leveling? Provide an example of when you might use each technique.

3. Project Communications Management.
a. What key items should a communications management plan address?

b. How many different communications channels does a project team with six people have? How many more communications channels would there be if the project grew to ten people?

4. General.
a. What is the triple constraint?

b. What is a PMP certification? What do you need to do before you can take the PMP exam?

c. In one short paragraph, describe how organizational culture is related to project management.

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