Strategic Challenge: Leadership
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I need an example of an interview with a leader:
• What was the strategic challenge? What about this problem was particularly challenging?
• How high was the "task" orientation? This means, how important was it for you to accomplish the task?
• How high was your "people" orientation? How important was it to you to develop or maintain a positive, trusting, working relationship with the opposite (person on the other side of a negotiation)?
• What level of trust did you have in the other interested parties?
• Would you characterize your level of information as being more or less complete, accurate, and/or valuable than others' levels of information?
• How much power did you have in the situation? This can include expertise, respect from others, position of authority, ability to punish and reward, or ability to influence with convincing logic.
• What were your options?
• What was your chosen course of action?
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Solution Summary
This posting explains how a strategic challenges is tackled by a leader.
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The leader is Area Manager, at an Amazon facility in Minneapolis. He is in charge of a shift, that has 120 workers and is responsible for stowing, receiving, picking, packing, and shipping. He must ensure that all operations take place smoothly and customer expectations are met. The Area Manager faced serious challenges during the COVID 19 pandemic.
The strategic challenge was the situation arising from the pandemic This problem was particularly challenging because there were contradictions between what precautions of the pandemic required and the requirement of Amazon. This problem was particularly challenging because initially there was an increase in sales because of a surge in demand and the challenges related to delivery fulfillment. The huge demand for products from consumers led to slower deliveries. Deliveries took weeks and in some cases months. Also, the fulfillment center in Minneapolis did not receive supplies on time.
Task Orientation:
It was important for the Area Manager to accomplish the task orientation. Deliveries with the customers were important because buyers were making purchases of $11,000 every second on Amazon. It was the ...
Education
- MBA, Indian Institute of Social Welfare and Business Management
- BSc, University of Calcutta
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