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Hospitality: Internal and External Crisis

1.) What are some examples of internal and external crisis situations? What steps should be taken to manage these situations? What risks are associated with improperly implementing a crisis management plan?

2.) What is the difference between crisis management and contingency planning? Which one is more important in the hospitality industry? Why?

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1.) What are some examples of internal and external crisis situations? What steps should be taken to manage these situations? What risks are associated with improperly implementing a crisis management plan?

An internal crisis would be a disaster that happens internally in a company. This could be avian flu, computer disaster, fire, flooding, theft, or explosion. All of these can happen within a company's environment. The external crisis could be earthquake, flooding of streams, bridge collapses, bombings, crashes, and explosions.

The steps that should be taken are to develop a solid plan where everyone has a copy and is aware of how to escape a building, area, or know where supplies are. There are many facets to a plan and it is ...

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