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Hospitality: Internal and External Crisis

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1.) What are some examples of internal and external crisis situations? What steps should be taken to manage these situations? What risks are associated with improperly implementing a crisis management plan?

2.) What is the difference between crisis management and contingency planning? Which one is more important in the hospitality industry? Why?

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1.) What are some examples of internal and external crisis situations? What steps should be taken to manage these situations? What risks are associated with improperly implementing a crisis management plan?

An internal crisis would be a disaster that happens internally in a company. This could be avian flu, computer disaster, fire, flooding, theft, or explosion. All of these can happen within a company's environment. The external crisis could be earthquake, flooding of streams, bridge collapses, bombings, crashes, and explosions.

The steps that should be taken are to develop a solid plan where everyone has a copy and is aware of how to escape a building, area, or know where supplies are. There are many facets to a plan and it is ...

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