Respond to the following:
One thing these students might have in common is that they are fresh out of college and hold multiple degrees. However, they come from entirely different backgrounds. From personal experience, I believe that every employee should attend a Diversity Training. I attended a Diversity Training in my previous job and I find it to be essential when you hire a ton of people from different backgrounds. Since each person and background is different, it means their way of life is different. Different cultures have different perceptions and mannerism. If we do not learn about one another then it makes it easier to offend or insult someone else even if it's not intentionally. Also, these new hires will most likely be working in teams so therefore Team Training is essential as well. This occurs when a company devote their many hours to training new employees to listen to each other and cooperate. An example of this, companies use programs that uses short training exercises to illustrate examples of good and bad teamwork , moulding their employee's attitudes regarding good team work. Lastly, I would have them attend the ADDIE Five Step Training Process which is a training process model that training vendors have been using for years.
The five steps are:
- Analyze the training need
- Design the overall training program
- Develop the course
- Implement training
-Evaluate the course effectiveness
This basically means the company is reviewing continual or formative feedback while creating instructional materials. This model strives to save time and money by catching problems while they are still easy to fix. At the end of the year, a manager could conduct a survey or base their trainings on the new hires performance reviews.© BrainMass Inc. brainmass.com October 25, 2018, 9:54 am ad1c9bdddf
What a clever idea to use the ADDIE method to set up diversity training! In this manner, an organization can be thoughtful in determining their needs and creating a targeted course. This makes sense to me. Diversity training is a necessity in today's world in order to make sure employees ...
This solution responds to the necessity of diversity training. The overall training program design are given.
Superior Widget Corporation (SWC) - Comprehensive Business Overview
You have been hired as the department manager for Customer Service for the Superior Widget Corporation (SWC). SWC is a young organization (two years old), and is experiencing rapid growth pains. The CEO has determined that the Sales department, which had been responsible for sales and customer service, is heavily sales oriented to the detriment of customer service. To maintain SWC?s rapid sales growth and ensure a standardized approach to addressing customer feedback and concerns, the CEO centralized the Customer Service Department. It is no longer merely a team within each sales region. The CEO implemented this change quickly, without feedback from affected departments. This change resulted in a number of positions being eliminated or downgraded within the regional sales departments, creating anxiety and strained relations within some parts of the organization. On the other hand, some departments have welcomed the change, and have expectations of improved communication and teamwork with the new Customer Service Department. In addition to this, you are also responsible for working in a matrixed style with other business units. You have regular meetings with the other SWC Department Managers to address and act upon cross-functional issues (e.g. customer order processing, resolving customer complaints in conjunction with the shipping division). You need to quickly assess your new organization and department and determine a plan of action.View Full Posting Details