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Grievances: Therapeutic and Legalistic Approaches

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Differentiate between the therapeutic and legalistic grievance approaches, and provide an example of each type of grievance approach.

"To get something for nothing" - managers may believe that this is the rationale behind employees filing grievances. Explain if you agree or disagree with this statement. Provide a rationale for your thinking.

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Solution Summary

A discussion is provided on therapeutic and legalistic approaches to grievances in the context of employees filing grievances.

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Differentiate between the therapeutic and legalistic grievance approaches, and provide an example of each type of grievance approach.

Grievances are complaints from employees about management, the company or its policies, or other employees. Grievances are in writing and are formal complaints. In industries with unions, employees file grievances through the union. In other cases, they go through Human Resources or their immediate supervisor.

Under the therapeutic approach, a grievance is more personal and is lodged because the person feels that he/she has been treated ...

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