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Employee, Consumer, and Community Relations

1. What are the key facts and critical issues of that event and summarize them here as they relate to the past conduct of the organization.

2. Analyze American Red Cross's effort to improve relations with each of these stakeholder groups: employee, consumer, and community.

3. As a member of American Red Cross's top management strategic planning group, what role would you play in developing and implementing a strategic philanthropy approach?

Solution Preview

Greetings,

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In the case scenario, the observation is covering how the American Red Cross continues to struggles in meeting their core mission and vision goals. The event indicated within the case study is referring to the September 11 attacks in New York City and the other noted areas in the report.

Let's take a look at the core areas of focus to gaining a sufficient understanding of the case:

Employee, Consumer, & Community Relations

1. What are the key facts and critical issues of that event and summarize them here as they relate to the past conduct of the organization.

In identifying the core facts of a case study, the objective is honing a constant theme that reflects the main thesis or subject topic. With the example case study, the event is relating towards the slow response to the September 11 attacks by the American Red Cross. The prior conduct of the organization management team plays a major role in framing to why the slow and mismanagement of resources correlated to constant changing of leadership. Therefore, the framing of asserting what are the key facts and critical issues entails that following:
- What is the event that causes the current status of concern with the American Red Cross organization? (Try and think of the concept that the cause was September 11 attacks requiring a natural response by a government organization to assist in remedy the fallout from such a major attack).
- Any additional facts that branched off the primary main fact? (Try and think about the interconnecting elements that factored in with the cause that lead to the effect, i.e., the communication model at the American Red Cross was not only slow but lapse in immediate response by government agencies requesting an emergency response).
- What are the critical issues that due to the slow or no immediate response created more negative ...

Solution Summary

The key facts and critical issues of that event and summarize them here as they relate to the past conduct of the organizations are determined. The expert analyzes American's Red Cross's efforts to import relations with each of these stakeholder groups.

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