Safety and Security in Call Centers
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Scenario: As the HR manager responsible for Safety and Security issues, you have been asked to develop a policy that will make sure the work environment is safe from a security standpoint, as well as from an injury perspective. You must also incorporate ways to keep your facility secure. You are responsible for a 400-person call-center office in an office tower. You are located on the 10-12th floors of a 20-story building.
Complete the following tasks and questions:
1.Identify the key safety issues you would review.
2.Design a security process that would work with the office tower's Security team that would screen employees as they enter the building. Consider inconvenience to employees as well as safety issues.
3.Design a security process that would control the delivery of goods to your floors and monitor the comings and goings of employees onto your specific floors.
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Solution Summary
This problem talks about safety and security in the workplace.. It also explores these issues in the context of a 400 person call center.
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Scenario: As the HR manager responsible for Safety and Security issues, you have been asked to develop a policy that will make sure the work environment is safe from a security standpoint, as well as from an injury perspective. You must also incorporate ways to keep your facility secure. You are responsible for a 400-person call-center office in an office tower. You are located on the 10-12th floors of a 20-story building.
Complete the following tasks and questions:
1.Identify the key safety issues you would review.
The key safety issues that I would review would be:
1. The escape route for employees in case of emergency;
2. The exits need to be marked and ...
Education
- BSc , University of Calcutta
- MBA, Eastern Institute for Integrated Learning in Management
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