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Outsourcing the Creation of a Product or Service

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The process of outsourcing the creation of a product or a service is a controversial, yet critical strategic decision for many employers. Describe one example from your professional experience, or that you are familiar with, where a process or function was outsourced. What are the financial implications of this change? Did the quality of the product or service stay the same, improve, or decline?

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Solution Summary

Discusses outsourcing of process or function and its financial implications.

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We outsourced secondary market research to an outsourced market research provider based in India. We saved almost 40% due to this initiative on our market research initiatives. In terms of quality of service delivered by the third party firm, it was quite good and totally acceptable as per our internal quality standards. The firm did a great job in terms ...

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Sandeep Bardia, MBA
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  • BCom, SGTB Khalsa College, University of Delhi
  • MBA, Rochester Institute of Technology
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