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    1. Why do heuristics and biases play a major role in the success/failure of an IT project? What specific kinds are the most influential factors - in general and for Microsoft?

    2. Prepare a summary list of job responsibilities, qualifications, and experience required for Systems Analyst. How do qualifications differ from experience?

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    Solution Preview

    The response addresses the queries posted in 1080 words with references.

    //To start with the assignment, we will first understand the meaning of Heuristics and Biases and why they play an important role in the success or failure of an Information Technology project. I have also included the important factors that are required in a systems analyst and how experience differs from qualification in detail//

    Answer 1

    Before focusing on the question first let us have a short explanation on heuristic and biases. It is a method that is used in problem solving and solution findings of the problem. For handling an IT project, there are multiple users and they should have an idea of what they will be handling otherwise the project will not achieve success. It is the best advised that the designing of the project should be done with great efforts should also fulfill the needs and requirements of the users. If these considerations are not kept in mind while mounting the training program, it will fail.

    Project managers make numerous decisions before making system regarding the project that has to be handled out in future. Validity and accuracy are the only two significant components on which achievement of an IT project depends. If the information is not up to the mark then the project would not be carried out effectively and time and resources that has been invested on it will go in vain. The environment keeps on changing quickly and the manager can do well only if he can adapt the changing environment. Heuristics have a major influence on the project that has to be laid by the managers of the organization. The decision making process can be influenced by Heuristics and biases (Russell, et al, 2004).

    Microsoft is a well known organization and has achieved great success. But bearing in mind that as a software development firm it has failed in achieving the turnover ...

    Solution Summary

    The response addresses the queries posted in 1080 words with references.