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    Customer Satisfaction as a Marketing Tool

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    How can customer satisfaction be used as a marketing tool in an eBusiness?

    © BrainMass Inc. brainmass.com October 1, 2020, 8:26 pm ad1c9bdddf

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    There are several ways I can think of that customer satisfaction could be used as a marketing tool in an online business. Customer satisfaction is particularly important for this type of business, since the products or services being sold can usually not be seen in person. For instance, one can go into a physical store to check the quality of an item one is interested in, but when ...

    Solution Summary

    The solution discusses customer satisfaction as a marketing tool.