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    Customer Satisfaction as a Marketing Tool

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    How can customer satisfaction be used as a marketing tool in an eBusiness?

    © BrainMass Inc. brainmass.com October 1, 2020, 8:26 pm ad1c9bdddf
    https://brainmass.com/business/e-commerce/customer-satisfaction-marketing-tool-140406

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    There are several ways I can think of that customer satisfaction could be used as a marketing tool in an online business. Customer satisfaction is particularly important for this type of business, since the products or services being sold can usually not be seen in person. For instance, one can go into a physical store to check the quality of an item one is interested in, but when ...

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    The solution discusses customer satisfaction as a marketing tool.

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