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    Conflict and Models of Employee Relations

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    Please help me with these questions.

    1. Identify and briefly explain 3 negative outcomes of conflict.

    2. Identify and briefly explain 3 positive outcomes of conflict.

    3. Identify and explain in detail 3 possible causes of conflict using examples to help you.

    4. Identify and briefly explain 3 symptoms of conflict.

    5. There are some key components of an employee relations system. Identify and explain in detail with example for each.
    a) The Context

    b) The balance of bargaining power

    c) The processes used to reconcile interests and reach agreement

    6. Identify and explain 2 main features of the unitary (individualistic) and pluralist (collectivist) model of employee relations.

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    1. Identify and briefly explain 3 negative outcomes of conflict.

    a. Lack of productivity. When people are in conflict they focus their attention on the conflict, and how it affects them. They do not focus on work and often not on families or other activities. Conflict can hamper cognitive abilities and cause people to rearrange their priorities to deal with the conflict and the stress it causes.
    b. Violence. Conflict that is unresolved or that is escalated often ends up in violence. Violence is also an escalator of conflict and so it begins a vicious circle.
    c. Hurt feelings and damaged relationships. Conflict that is not resolved often leaves people feeling hurt, angry and trust is lost. People who live or work together have problems continuing the relationship and this leads to loss of productivity in work settings.

    2. Identify and briefly explain 3 positive outcomes of conflict.
    a. Solutions - Conflict forces the work to seek solutions. Conflict highlights problems and issues and if handled properly, can bring discussion which leads to solutions.
    b. Trust building - When there are more than one person involved there is going to be conflict. Perception and experience both play a part in this. If handled well, conflict can create areas of trust building by communicating and trusting others' opinions and incorporating ideas.
    c. Innovation - Conflict breeds innovation. Customers stop buying a product. This is a conflict. The solution must be found. Fixing a problem is a form of innovation, creatively solving issues.

    3. Identify and explain in detail 3 possible causes of conflict using examples to help you.
    a. Misinformation - Lack of information, communication and misinterpretation of information are all causes of conflict. Companies that do not include people in plans, communicate what workers need to know, or send out ambiguous ...

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