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    Normalizing telephone calls

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    TI made 5,221,782 calls in 2004

    330 working days in 2004, which TI conducted telemarketing calls. In 2004 TI completed, on average, over 15,800 calls a day.

    designed to achieve a capacity level of between 17000-18000 calls per day

    best operation level (BOL) for TI is 17,600 calls a day

    The company is compensated for these "cushion" periods at a rate of $10 per call over 500,000, with a cap of 11,500 over the 500,000.
    Normalize table below.
    TI's 2004 Monthly/Daily Production Data
    Month Production Numbers Number of Working Days During Month
    January 15000 units/day 27 working days
    February 15900 units/day 26 working days
    March 419720 units/month 28 working days
    April 16790 units/day 27 working days
    May 504900 units/month 27 working days
    June 17600 units/day 28 working days
    July 391972 units/month 28 working days
    August 12897units/day 29 working days
    September 11569 units/day 27 working days
    October 463681 units/month 29 working days
    November 17689 units/day 27 working days
    December 19000 units/day 27 working days
    Total 330

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    https://brainmass.com/business/compensation-strategies/normalizing-telephone-calls-272211

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    Solution Summary

    The solution normailse telephone calls for a telemarketing company.

    $2.19

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