Explore BrainMass

Explore BrainMass

    Analysis of a Plan Used by Huffman Trucking Company

    This content was COPIED from BrainMass.com - View the original, and get the already-completed solution here!

    I need help so I can craft an analysis of a process improvement plan that the Huffman Trucking Company currently uses within its company for quality management and their customer satisfaction.

    © BrainMass Inc. brainmass.com December 15, 2020, 2:43 pm ad1c9bdddf

    Solution Preview


    Please find my response to your assignment below and I hope you find it useful.

    Thank you for patronizing Brainmass.

    Your OTA

    An Analysis of a Process Improvement Plan at Huffman Trucking Company:

    Huffman Trucking, a mid-sized transport company engaged in the shipping of goods, operates in intensely competitive markets. Management developed and implemented a strategy, the principal objective of which is to develop a competitive advantage by focusing on the continuing improvement of service quality. As Burrill and Ledolter (1999) observed, seeking competitive advantage is the prime economic motivation for companies to pursue a quality improvement effort.

    The process that requires the most urgent attention in relation to quality improvement at Huffman Trucking is the shipping process. At Huffman ...

    Solution Summary

    393 words; 8 references; a guide to analyze a process improvement plan used by Huffman Trucking Co. in one of its operating processes