Analysis of a Plan Used by Huffman Trucking Company
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I need help so I can craft an analysis of a process improvement plan that the Huffman Trucking Company currently uses within its company for quality management and their customer satisfaction.
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393 words; 8 references; a guide to analyze a process improvement plan used by Huffman Trucking Co. in one of its operating processes
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An Analysis of a Process Improvement Plan at Huffman Trucking Company:
Huffman Trucking, a mid-sized transport company engaged in the shipping of goods, operates in intensely competitive markets. Management developed and implemented a strategy, the principal objective of which is to develop a competitive advantage by focusing on the continuing improvement of service quality. As Burrill and Ledolter (1999) observed, seeking competitive advantage is the prime economic motivation for companies to pursue a quality improvement effort.
The process that requires the most urgent attention in relation to quality improvement at Huffman Trucking is the shipping process. At Huffman ...
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