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Business Plan for a Service Business

I need help developing a business plan for a service driven company. The strengths are that the company is a Fortune 100 company, and has loyal customers. The company has good name brand. Weaknesses include lack of training for service reps, lagging customer satisfaction levels and the reps are not engaged.
I just need a high level overview of what the plan would look like. Thanks!

Solution Summary

This in-depth solution of 5,563 words contains a high-level business plan of Ad Services Inc. and it includes an executive summary, company background, market opportunity, competition, positioning strategy, marketing strategy, operational plan, management, financial statements, and future growth.