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Key Points for Guest Service Training

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Create a key points outline for a training session you would provide to entry level employees in a hospitality setting with which you are familiar. The training is entitled "Guest Service is My Top Priority."

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Key points outline
Guests are the key to the business
Without guests, there is no income
Without guests, there is no need for employees
Guest pay us for our service, they prefer good to excellent service
We give guests more than they expect

Guests are not all the same
Diversity is common in hospitality
Not all guests speak perfectly in our language
Not all guests have the same tastes in décor, food, beverage, ...

Solution Summary

An outline of key points to use in creating a training program for entry level employees in a hospitality environment. 300 words.