Create a key points outline for a training session you would provide to entry level employees in a hospitality setting with which you are familiar. The training is entitled "Guest Service is My Top Priority."© BrainMass Inc. brainmass.com October 25, 2018, 9:39 am ad1c9bdddf
Key points outline
Guests are the key to the business
Without guests, there is no income
Without guests, there is no need for employees
Guest pay us for our service, they prefer good to excellent service
We give guests more than they expect
Guests are not all the same
Diversity is common in hospitality
Not all guests speak perfectly in our language
Not all guests have the same tastes in décor, food, beverage, ...
An outline of key points to use in creating a training program for entry level employees in a hospitality environment. 300 words.
Service philosophy at Ritz Carlton Hotel
Read the Ritz Carlton case study in Chapter 13 on page 379 in your textbook. Answer the two questions at the end of the study (p. 380). Support your answers with a minimum of one source per question, no more than five years old. Your answer to each question should be approximately 400 words.View Full Posting Details