Purchase Solution

Business Ethics Relating to Customer Service

Not what you're looking for?

Ask Custom Question

I am considering doing a project on business ethics relating to customer service. I was wondering if you could recommend what the main ethics theories are when dealing with customers and customer service only. I am hoping to apply these theories to different organisations to see if their customer service is ethical. It would be fine if you just told me the names of the theories as I am happy to go and research all of the theories myself. I am not really looking for anything outside of the customer service area.

I am looking for concepts and theories such as Corporate social responsibility rather than perspectives such as Utilitarianism.

Purchase this Solution
Solution Summary

The solution tapped into two good sources and provided links plus a summary of content for a code of business ethics as they relate to customer service.

Solution Preview

The listing below presents an outline for the content in a business code of ethics (URL is listed at the bottom).

In the customer relations area, they state the goals for your topic:
1. importance of customer satisfaction
2. good faith in all agreements
3. quality
4. fair pricing
5. after-sales service

But beyond those five areas, there are others which contribute to the customer service function:
1. Employee working conditions
2. Adequate training for the job
3. Compliance with the spirit of laws as well as ...

Purchase this Solution
Free BrainMass Quizzes
Situational Leadership

This quiz will help you better understand Situational Leadership and its theories.

Operations Management

This quiz tests a student's knowledge about Operations Management

Understanding the Accounting Equation

These 10 questions help a new student of accounting to understand the basic premise of accounting and how it is applied to the business world.

Introduction to Finance

This quiz test introductory finance topics.

Basics of corporate finance

These questions will test you on your knowledge of finance.

View More Free Quizzes
Related BrainMass Solutions

  • Ethics in Pricing, Advertising, Personal Selling Tactics, Business Relationships and More

    In applying business ethics on a company to living up to their mission and vision, the selected types of topics relating to the business activities becomes clearer.

  • 25 Questions for Corporate Ethics Audit

    255047 Business Ethics Question Please help with the following problem. What are 25 questions that should be asked to conduct a corporate ethics audit? The audit is for a for profit organization.

  • Discussing Ethics in the Workplace

    d) Interactions with consumers can reflect excellent customer service or lack thereof due to non-understanding in displaying ethical conduct appropriately (try and think of the synergy in gaining respect and trust with the targeted consumer audience,

  • Organizational Behavior For the Charter Bus Business

    And, if at any time the customer has a question or need additional information, it communicates to the customer: "please do not hesitate to contact us" (Charter Bus Corporate Code of Ethics).

  • Relationship between integrity and repeat business

    505509 What is the relationship between integrity and repeat business? Ethics and Consumer Loyalty: One of the key reasons businesses work to maintain excellent ethical practices in selling is to protect relationships with repeat business.

  • Strategic Planning

    372758 Strategic Planning Guiding Principles Define the guiding principals or values that face a start up business considering the topics of culture, social responsibility and ethics and evaluate how the business will address customer needs and critique

  • Kudler Fine Foods Frequent Shopper Program

    ethics, and maintains a high level of security for customer data.

  • Global Business - Google

    Try and think of Google decision to providing more censorship (specification) the level of value for "conducting business service in the targeted global marketplace.

  • Designing an Ethics Program for a New Company

    Code of Ethics Purpose: provide a brief explanation for the purpose of the ethical code of conduct, i.e. our company seeks to differentiate itself from our competitors by providing unmatched customer service while maintaining a completely ethical business

View More Related Solutions