a) Describe a queuing process in your work environment or community.
b) Identify the model (M/M/1, M/M/m, M,D,1 etc.) used.
c) Calculate its operating characteristics (see p-577 or p-583, as appropriate):
? Average number in the system, L
? Average time in the system, W
? Average number in the queue, Lq.
? Average amount of time spent in the queue, Wq.
? Utilization factor, ρ
? Percent idle time, P0
? Probability that the number of customers in the system is greater than k (for M/M/1), Pn>k.
This posting provides solution to a queuing model (M/M/1, M/M/m) and calculates its operating characteristics like average number in the system, average time in the system, average number in the queue etc (see attachment).