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    Queuing Process

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    PD 14-1
    a) Describe a queuing process in your work environment or community.
    b) Identify the model (M/M/1, M/M/m, M,D,1 etc.) used.
    c) Calculate its operating characteristics (see p-577 or p-583, as appropriate):

    ? Average number in the system, L
    ? Average time in the system, W
    ? Average number in the queue, Lq.
    ? Average amount of time spent in the queue, Wq.
    ? Utilization factor, ρ
    ? Percent idle time, P0
    ? Probability that the number of customers in the system is greater than k (for M/M/1), Pn>k.

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    Solution Summary

    This posting provides solution to a queuing model (M/M/1, M/M/m) and calculates its operating characteristics like average number in the system, average time in the system, average number in the queue etc (see attachment).

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