Purchase Solution

Quality in an organization

Not what you're looking for?

Ask Custom Question

How might the definition of quality apply to an organization you know? Provide examples of consumers, external customers and internal customers, and ways in which their expectations can be met or exceeded. Do you feel the organization is applying the principles of quality? Why or why not?

Purchase this Solution
Solution Summary

Quality within an organization as perceived by internal and external consumers are examined. The organization in applying the principles of quality are given.

Solution Preview

Quality is defined in many different ways depending on the individual. Quality for some is perceived by the durability, construction or how well made an item is. For others, quality is value based, and the focus is more on what they are receiving for their money. Focusing on the former, quality for consumers is often about finding items that will last a long time, have a good brand reputation, might cost more but in turn come with more benefits. Toyota is a brand that many people would describe as a quality brand. For consumers they are receiving a range of vehicles that are in the middle tier of prices, options and ...

Purchase this Solution
Free BrainMass Quizzes
Managing the Older Worker

This quiz will let you know some of the basics of dealing with older workers. This is increasingly important for managers and human resource workers as many countries are facing an increase in older people in the workforce

Learning Lean

This quiz will help you understand the basic concepts of Lean.

Lean your Process

This quiz will help you understand the basic concepts of Lean.

Understanding Management

This quiz will help you understand the dimensions of employee diversity as well as how to manage a culturally diverse workforce.

Transformational Leadership

This quiz covers the topic of transformational leadership. Specifically, this quiz covers the theories proposed by James MacGregor Burns and Bernard Bass. Students familiar with transformational leadership should easily be able to answer the questions detailed below.

View More Free Quizzes
Related BrainMass Solutions

  • Using Data to Make Quality Improvement Decisions

    - Provide an example if an organization gathered specific data and applied quality management tools to analyze and make quality recommendations? Explain how an organization utilizes data in order to make quality improvement decisions?

  • Characteristics of a Quality Culture in the Corporation

    344207 What factors contribute to the quality orientation of an organization and its culture? What factors contribute to the quality orientation of an organization? How might an organization incorporate quality into its culture?

  • Total Quality Management, Quality, and Poor Quality

    The process also requires strong leadership in the organization (Adams, 2001). References Adams, P.E. (2001). How Does Total Quality Management Apply to an Organization?

  • quality improvements

    It will help in problem solving and decision making in the organization (Roth, 1999). Conclusion From the discussion, it is concluded that quality improvement is an essential process for the organization.

  • benefits and risks when releasing quality measurement data to the public

    Even if data does not suggest the organization is meeting expectations in quality, an honest appraisal shows that the organization is willing to make improvements, which are likely to satisfy health care consumers.

  • Strategic Quality Management and Customer Satisfaction Paper

    In today's customer centric and quality focused business environment, one of the primary goal or objective of an organization is to achieve Total Quality Management in the organization and ensure highest quality in terms of customer satisfaction.

  • TQM

    The process also requires strong leadership in the organization (Adams, 2001). References Adams, P.E. (2001). How Does Total Quality Management Apply to an Organization?

  • Culture and quality

    The culture for changing or developing quality culture in an organization can be done by incorporating enhanced focus on quality in the mission and objectives of the organization.

  • Principles of one of the quality programs

    In this, zero defects is not an approach, although it's a visual aspect of the organization to eliminate the waste and produce qualitative products. It is an approach to continuously improve the products in quality management system.

  • Strategic Plan Analysis

    Compare and contrast the management style at your organization with the management style at an organization that has adopted Total Quality Management. b.

View More Related Solutions