Explore BrainMass
Share

Positive Tones: Business Communications

This content was STOLEN from BrainMass.com - View the original, and get the already-completed solution here!

Is there justification for positive writing in a message refusing credit? In this circumstance, how might you evaluate and respond to the statement "You are not going to sell the reader; so why try to maintain goodwill?" Defend your reasoning.

© BrainMass Inc. brainmass.com December 20, 2018, 9:16 am ad1c9bdddf
https://brainmass.com/business/business-management/positive-tones-business-communications-481539

Attachments

Solution Preview

First and foremost, all business communications should be positive and sincere in an effort to maintain excellent relations with new, exisiting and prospective clients.

With regard to the statement, "You are not going to sell the reader; so why try to maintain goodwill?"; an ...

Solution Summary

This solution provides a brief overview of how to communicate bad news such as refusal of credit to customers in writing.

$2.19