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Positive Tones: Business Communications

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Is there justification for positive writing in a message refusing credit? In this circumstance, how might you evaluate and respond to the statement "You are not going to sell the reader; so why try to maintain goodwill?" Defend your reasoning.

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First and foremost, all business communications should be positive and sincere in an effort to maintain excellent relations with new, exisiting and prospective clients.

With regard to the statement, "You are not going to sell the reader; so why try to maintain goodwill?"; an ...

Solution Summary

This solution provides a brief overview of how to communicate bad news such as refusal of credit to customers in writing.

See Also This Related BrainMass Solution

Improving Written Business Communication

Business Communication At Work
Copyright 2000 by The McGraw-Hill Companies, Inc

Chapter 4 (Promoting Goodwill) & Chapter 5 (Planning and Organizing Business Messages)

Revise this opening paragraph to eliminate the negative attitude and focus on positive ideas.

1. We are sorry to inform you that the Travel-Lite suitecase, Model X4457, you asked about is temporarily out of stock in our ware-house, just as Ms. Cummings of our Hilldale store informed you We anticipate getting some in by next month and having them available at the Hilldale store, if you can wait that long. Just check back with them in six weeks or so.

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