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Positive Tones: Business Communications

Is there justification for positive writing in a message refusing credit? In this circumstance, how might you evaluate and respond to the statement "You are not going to sell the reader; so why try to maintain goodwill?" Defend your reasoning.

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First and foremost, all business communications should be positive and sincere in an effort to maintain excellent relations with new, exisiting and prospective clients.

With regard to the statement, "You are not going to sell the reader; so why try to maintain goodwill?"; an ...

Solution Summary

This solution provides a brief overview of how to communicate bad news such as refusal of credit to customers in writing.

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