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    poor service

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    Can a company be fast, dependable, flexible, produce high-quality products/services, and still provide poor service from a customer's perspective? Why?

    © BrainMass Inc. brainmass.com June 3, 2020, 6:58 pm ad1c9bdddf
    https://brainmass.com/business/business-management/poor-service-81803

    Solution Preview

    Yes, it can be true because it is not always true that a fast, dependable, flexible producer delivering high-quality products/services will necessarily satisfy customer's needs and wants in the best possible manner and result in maximum satisfaction. Such performance may result in strong profits or revenues for the company, but may not bring in Total Customer ...

    Solution Summary

    Can a company be fast, dependable, flexible, produce high-quality products/services, and still provide poor service from a customer's perspective are determined.

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