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Can a company be fast, dependable, flexible, produce high-quality products/services, and still provide poor service from a customer's perspective? Why?

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Solution Summary

Can a company be fast, dependable, flexible, produce high-quality products/services, and still provide poor service from a customer's perspective are determined.

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Yes, it can be true because it is not always true that a fast, dependable, flexible producer delivering high-quality products/services will necessarily satisfy customer's needs and wants in the best possible manner and result in maximum satisfaction. Such performance may result in strong profits or revenues for the company, but may not bring in Total Customer ...

Solution provided by:
Sandeep Bardia, MBA
Education
  • BCom, SGTB Khalsa College, University of Delhi
  • MBA, Rochester Institute of Technology
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