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Performance Standards & Service Organizations

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How do performance standards apply to service organizations? How can they be measured?

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This solution discusses how performance standards apply to service organizations and how they can be measured. Examples are given.

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Performance standards are every bit as important in service organizations because standards are the way in which one judges the product. When visiting a store, for instance, a consumer expects a certain level of service. If a company sets standards, which are non-negotiable with employees, the service ...

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Sally Baldwin, Ed.D
Education
  • BA, University of Southern California
  • MSS, United States Sports Academy
  • Ed.D, Boise State University
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