How do performance standards apply to service organizations? How can they be measured?© BrainMass Inc. brainmass.com June 4, 2020, 2:53 am ad1c9bdddf
Performance standards are every bit as important in service organizations because standards are the way in which one judges the product. When visiting a store, for instance, a consumer expects a certain level of service. If a company sets standards, which are non-negotiable with employees, the service ...
This solution discusses how performance standards apply to service organizations and how they can be measured. Examples are given.