Explore BrainMass

Explore BrainMass

    Operations Management Analysis

    This content was COPIED from BrainMass.com - View the original, and get the already-completed solution here!

    You have been retained to analyze how many check-in agents should be used at a check-in counter for a large hotel. During normal business hours, customers arrive at a rate of about 24 per hour, and it takes about 7 minutes to complete the check-in process. Both the poisson distribution for arrivals and the exponential distribution for service time apply and a FIFO discipline is used. The check-in counter will accommodate as many as five agents.

    Determine the following, utilizing the queuing table D.5:
    a. The average utilization rate (p).
    b. The average queue length based on 1, 2, 3, 4 or 5 agents.
    c. The average waiting time based on 1, 2, 3, 4 or 5 agents.
    d. What is your recommendation?

    Format your answer as follows:
    a. utilization rate:__________
    b. queue length: 1 agent__________
    2 agents__________
    3 agents__________
    4 agents__________
    5 agents__________
    c. waiting time: 1 agent__________
    2 agents__________
    3 agents__________
    4 agents__________
    5 agents__________
    d. Recommendation:__________________

    Work for each of the above

    © BrainMass Inc. brainmass.com June 4, 2020, 1:26 am ad1c9bdddf
    https://brainmass.com/business/business-management/operations-management-analysis-400492

    Solution Preview

    Please see the attached file(s) for the complete tutorial

    Format your answer as follows:
    a. utilization rate
    1 agent_280%_________
    2 agents_______140%___
    3 agents__________ 93.33%
    4 agents__________ 70%
    5 agents__________56%

    b. ...

    Solution Summary

    Operations management analysis. The average utilization rate and queuing length based is determined.

    $2.19

    ADVERTISEMENT