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    Knowledgement Management Case Study

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    This is a case study I created on Knowledge management. It contains 4 definitions which have been extracted from different sources.

    Please provide your expert opinions based purely on the 4 provided definitions.
    The 3 questions in the case study relate directly to the 4 definitions.
    Any supporting examples from outside source, do provide the URL too

    Attached is the word document. The parts to be answered are in boxes.

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    Solution Preview

    Please refer to the attached file for the answers.


    Definition 1:
    Knowledge management is a scientific process that follows the following steps:
    1. Determining the specific need/s for an information
    - What is the difficulty that must be addressed?
    - How may certain phenomena be explained?
    - It may be a curiosity/interest that requires an answer

    2. Identifying correct/ valid and adequate sources
    - Sources must be appropriate to the information needed
    - Must be adequate to provide answers to questions identified earlier
    - Must be a representative to possible sources of information ( correct sampling)
    - Must be valid sources
    - If obtained from primary sources, valid and correct instrument must be utilized

    3. Processing the information gathered
    - Organizing the data
    - Analyzing the data ( correct statistical treatments/financial tools/economic tools/etc
    - Giving meanings to the data ( data interpretation)

    4. Utilizing the information
    - May be used as inputs in decision making
    - May be shared through publications
    - May form part of the company's data base for future use
    a) Briefly discuss each of the definitions listed above, and assess its usefulness.
    For example, does it assume a particular view of knowledge?
    Is it more relevant to practice, or to theory?
    What do you think are the most useful aspects of the definition, and why?

    Definition 1:
    "Is the ability to selectively capture, archive and access the best practices of work-related knowledge and decision making from employees and managers for both individual and group behaviours."
    (Bryan Bergeron, (2003), p.8)

    - Definition 1 lacks in substance of knowledge management.
    - Does not start with the identification of the need for an information
    - Focus is merely on information acquisition
    - The strong point is that it adheres to the theory that knowledge is of two types - explicit and tacit
    - The explicit knowledge approach believes that knowledge
    assets can then be disseminated within an organization through documents, drawings,
    standard operating procedures, manuals of best practice, and the like.
    - Tacit knowledge approach typically holds that the dissemination of knowledge in an organization can best be accomplished by the transfer of people as "knowledge carriers" from one part of an organization to another. Further, this view believes that learning in an organization occurs ...

    Solution Summary

    This solution helps with a knowledge management case study.