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Job Roles and Tasks

Observing work and analyzing what you see into data can be difficult. For this exercise, I have to observe via online video. This provides the opportunity to rewind and view segments several times in order to capture the information that you need.

1. Search the internet for "Dirty Jobs". This is a television show. The host, Mike, experiences the end-to-end process of several kinds of dirty jobs during each show, but does not necessarily do them in order from beginning to end.

2. Identify a show with two segments to review.

3. For each of the two segments in that show, identify the items below. To do this you may wish to use a spreadsheet or set up a table so that your data makes sense.

a. The jobs (roles/tasks)

b. The flow of work from one role/task to the next (create a process flow)

c. The input and outputs of each role/task

d. The characteristic differences between a novice (Mike) doing this work and an expert doing the work

e. The impact of mistakes on the job

f. The reasons that people do this "dirty work" every day - what motivates them?

g. Barriers to accomplishing the task.

4. Analyze Mike's interview techniques.

a. How did he gain acceptance with his experts? What did he do or say to help get them on his side?

b. Identify a set of stock questions that he uses repeatedly with small variations?

c. How does his technique differ from the techniques recommended in your text?

Solution Preview

Here you go. Hope this helps. I had to use segments from two different shows but think that is fine. Good luck!

Question 3:
Segment I:
Bilt-Well Roofing Dirty Jobs

a. The jobs (roles/tasks)

The job of hot tar roofing can be seen here: http://www.youtube.com/watch?v=5gfuiRf7aHw&feature=related.

The role of the laborer is to remove old roof and put on new roof quickly and safely.

b. The flow of work from one role/task to the next (create a process flow)

Pull chute up roof (used to eliminate old materials)
Remove gravel to remove old roof
Sweep gravel off
Pile it
Put down chute
Take gravel to dump
Remove old paper
Put down chute
Take to dump
Break asphalt into pieces
Heat asphalt
Heat mop in asphalt
Move buckets up to roof
Pump asphalt up to roof
Mop asphalt on to roof
Lay down base sheets
Move mop on top of sheets
Lay down tar
Move rock bags up to roof on conveyer belt
Move bags of rock to stage along roof
Add gravel to hot tar

c. The input and outputs of each role/task

Inputs: tar, asphalt, gravel, base sheet, bags of rock
Output: finished roof

d. The characteristic differences between a novice (Mike) doing this work and an expert doing the work:

Experts know how difference of using better technique affects job ease, speed and quality. For instance, the expert suggests wide legs to move wheelbarrow, best method of tearing off the roof, and proper steps of the task. ...

Solution Summary

This detailed solution is based upon watching two clips from "Dirty Jobs" and then identifying the jobs, work flow, input/outputs, differences between amatuer and professional, impact of mistakes, why people perform work, and barriers to performing task. APA references are included.

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