How Do I Seek to Understand?
Not what you're looking for?
Summarize three important items learned from emotional intelligence and Cultural Competency.
Explain why they stood out to you and how you will apply what you have learned into your work as a manager. Be specific and provide examples.
Summarize observations from a conversation that you observed.
Explain what you observed about the individuals that you were talking to ability to listen and hear what was being said.
Describe whether or how you were able to determine if the individual were listening and if you both were really hearing each other.
Describe your observations about the outcomes of the conversations based on the individual's relative listening skills of the individual.
Why do you think it is important to listen to understand what is being said and what are the main challenges to listening to understand?
What actions might you take to ensure that you are a good listener and avoid listening only to respond (i.e. avoid turning your focus to what you will say in reply versus actually concentrating on what someone is saying to you)?
What cues do you watch for to make sure you are listening to someone who is speaking? What steps do you take if you notice you are not?
Assess why listening skills would be important in your role as a manager and as an employee.
To what extent do you agree that listening is the most important step in communicating? Explain your answer and provide examples to support your assessment.
In what ways and to what extent do you think that developing good listening skills will help you develop your emotional intelligence and cultural competencies? Provide examples to support your position.
How will you use what you use information on emotional intelligence and Cultural Competency to improve your ability to be an effective manager?
Purchase this Solution
Solution Summary
This posting discusses listening skills and its relationship with emotional intelligence and cultural competence
Solution Preview
Three important items I learned form emotional intelligence are evaluating situations correctly by reducing my stress, reducing relationship stress with emotional awareness, and the importance of non-verbal communication. These three aspects stood out because I learned that correct assessment is not easy when I am stressed. Also, if I am emotionally aware, I can be at ease with others and also make others feel at ease with me. Finally, I learned that non-verbal communication was in many cases more important, effective, and honest than words. I will apply when I work as a manager to reduce my stress to make correct assessments, understanding, and decision making. I will be emotionally aware of people around me so that my relations, interactions, and influence over others is not adversely affected (a). Most importantly, I will develop control over my nonverbal communication so that others evaluate me favorably. For example, I will desist from using humor when the sentiment of my juniors is very serious.
The three things I learned about cultural competency is that I must have knowledge of different cultural practices and views, modification of my views towards cultural differences, and I should be aware of my cultural world view (b). These three aspects stood out because I realize that I am often ignorant of the cultural viewpoints of others, I never assess the differences in attitudes based on cultural differences, and I am often not aware that my attitudes are affected by my world view. I will apply these three concepts when I become a manager by understanding, modifying, and using communication that is by the worldview of my audience instead of using my own culture based attitudes. Also, I will make myself knowledgeable about cultural practices and worldviews of people around me so that I can interact with them effectively. For example, since my subordinate is a practicing Muslim, I will consider his cultural sentiments when assigning work to him.
The observations from a conversation I observed are that I was giving instructions as the work team leader to a team member about the proportion in which the raw material is to be ...
Education
- MBA, Indian Institute of Social Welfare and Business Management
- BSc, University of Calcutta
Recent Feedback
- "awesome"
- "Appreciate the help. This is Awesome"
- "Thanks, awesome notes!!! "
- "AWESOME!!!!!!!!"
- "Great notes, I appreciate the help"
Purchase this Solution
Free BrainMass Quizzes
Transformational Leadership
This quiz covers the topic of transformational leadership. Specifically, this quiz covers the theories proposed by James MacGregor Burns and Bernard Bass. Students familiar with transformational leadership should easily be able to answer the questions detailed below.
Learning Lean
This quiz will help you understand the basic concepts of Lean.
Cost Concepts: Analyzing Costs in Managerial Accounting
This quiz gives students the opportunity to assess their knowledge of cost concepts used in managerial accounting such as opportunity costs, marginal costs, relevant costs and the benefits and relationships that derive from them.
Team Development Strategies
This quiz will assess your knowledge of team-building processes, learning styles, and leadership methods. Team development is essential to creating and maintaining high performing teams.
Situational Leadership
This quiz will help you better understand Situational Leadership and its theories.