Hospitality Industry Technological Tools
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Please help me in 800 words or more analyze the hospitality industry's technological tools, such as web reservations systems, personal desktop assistants, and point of sale systems.
â?¢Intro
â?¢Select a technological tool used in the hospitality industry (from list above)
â?¢Describe the selected tool.
â?¢What effect has this tool had on the hospitality industry?
What are the ethical implications associated with this tool?
â?¢Conclusion
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Solution Summary
The expert examines hospitality industry technological tools.
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Hospitality Industry Technological Tools
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Hospitality Industry Technological Tools
Introduction
Hospitality technological tools include web reservation systems, personal desktop assistants, and point of sale systems. "High quality information technology thus allows for better arrangement and management of bookings in order to allow a hotel to better maximize occupancy, and to know in advance when large groups or lean times are approaching (Nikolis, 2011)." What makes technology a great help to such a busy industry is the ability to rely on technology for information the staff would otherwise have to take the time to get from its guests.
Web Reservation Systems
What is beneficial is the ability of the General Manager to be able to forecast what kind of profits the facility will be making in the next few months. Guests are able to look online, get rates, figure out the bargains, and book a stay. It is just that easy! This saves staff taking the call and saves managers' budget money to have a clerk hired to take that reservation. The pros of that is profit, but the con of that is it loses the personal touch.
Description of the Tool
How the web reservation system works is the ...
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