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    Discussion question on Kentucky Fried Chicken Case

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    I have a zip file of the KFC case that I can forward via email if needed. This site does not allow uploaded zip files.

    Assess existing strategy in detail and develop supported recommendations that would foster corporate growth in the following areas:

    Domestic Market
    Latin American Market
    Other International Markets
    Dealing with Demographic Issues
    Marketing
    Refranchising

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    Solution Preview

    KFC is currently trying is to improve operating efficiencies. This in turn can directly impact the operating profit of the firm. In 1989, KFC centered on elimination of overhead costs and increased efficiency. This reorganization was in the U.S. operations and included a revision of KFC's crew training programs and operating standards. They emphasized customer service, cleaner restaurants, faster and friendlier service, and continued high-quality products. In 1992, KFC continued with another reorganization in its middle management ranks. They eliminated 250 of the 1500 management positions at corporate and gave the responsibilities to restaurant franchises and marketing managers. KFC is also trying to meet the changing demands of society. As the world has gone to a more healthy living, KFC has come out with many changes on its menu, including Honey BBQ Chicken, Popcorn Chicken, Rotisserie Chicken and has begun to promote its lunch and dinner buffets. Dinner is also very important to KFC. KFC has also ...

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