New Century Health Clinic
New Century Health Clinic offers preventive medicine and traditional medical care. In your
role as an IT consultant, you will help New Century develop a new information system.
Five years ago, cardiologists Timothy Jones and Dolores Garcia decided to combine their
individual practices in Brea, California, to form New Century Health Clinic. They wanted t0
concentrate on preventive medicine by helping patients maintain health and fitness and by
providing traditional medical care. Dr. Jones recently asked you to work with him as an IT
consultant. He wants you to help New Century develop an information system that will
support the clinic's operations and future growth. During an initial meeting, he provided
you with some background information and asked for your suggestions about how to
At your desk, you begin to review New Century's situation. The clinic is located near a
new shopping mall in a busy section of the city. New Century's staff includes four doctors,
three registered nurses, four physical therapists, and six office staff workers. The clinic currently
has a patient base of 3,500 patients from 275 different employers, many of which
provide insurance coverage for employee wellness and health maintenance. Currently, New
Century accepts 34 different insurance policies.
Anita Davenport, who has been with New Century since its inception, is the office manager.
She supervises the staff, including Fred Brown, Susan Gifford, Tom Capaletti, and Lisa Sung.
and Carla Herrera. Fred Brown handles office payroll, tax reporting, and profit distribution
among the associates. Susan Gifford is responsible for the maintenance of patient records.
Tom Capaletti handles most of the paperwork concerning insurance reporting and accounting.
Lisa Sung has the primary responsibility for the appointment book, and her duties include
making reminder calls to patients and preparing daily appointment lists. Carla Herrera is concerned primarily with ordering and organizing office and clinic supplies.
Each of the six office staff people has one or more primary responsibilities; however, all
members of the staff help out whenever necessary with patient records, insurance processing,
and appointment processing. In addition to their regular responsibilities, all six office
workers are involved in the preparation of patient statements at the end of each month.
Using this information, you begin to prepare for your next meeting with Dr. Jones.
1. Identify at least three business processes that New Century performs, and explain
who is responsible for the specific tasks.
The definition of a "Business Process" states that these are "a collection of related structural activities that produce something of value to the organization" (taken from http://en.wikipedia.org/wiki/Business_process) and these can be considered the "cookbook" of running a business.
Based on the case study that you have given me, ...
The expert examines the New Century Health Clinic case study.