The figure attached shows the call routing process for a customer service call center. Incoming calls are routed to work center B or C depending on the caller's request. The numbers in parentheses are the times in minutes for each step of the process.
a) What is the capacity per hour for the A-B-D-E process route? Explain your answer
b) What is the capacity per hour for the A-C-D-E process route? Explain your answer.
c) If 60% of the calls are routed to work center B and 40% are routed to work center C,
what is the average capacity per hour for the process?
a) The capacity through A-B-D-E would be 12 calls per hour because B would be the bottle ...
Calculation of throughput for multi-point process in capacity per hour. This solution looks at various input and output levels.