Please answer the attached question on call center management with references to the following article:
Solution solves six operations management problems. Can be used as a good practice test.
Developing a staffing plan for a new call center
I need help preparing 1,100 words in which I develop a staffing plan for a new call center - TSYS (Total System INC.). Determine how many people you need to hire and in what functional areas, such as manufacturing, operations, customer service, distribution, marketing, and accounting. Develop strategies to recruit the appropriate applicants. Include a discussion of how the strategy is legally compliant. Use interviews with your HR representatives or staff persons, Web site articles, Electronic Reserve Readings, and HR journal articles to support your position. Use at least two text references.View Full Posting Details