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Call Center Operations Management

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Please answer the attached question on call center management with references to the following article:
http://hbr.org/product/body-scans-and-bottlenecks-optimizing-hospital-ct-/an/KEL592-HCB-ENG

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https://brainmass.com/business/business-management/573810

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Solution solves six operations management problems. Can be used as a good practice test.

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