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Call Center Operations Management

Please answer the attached question on call center management with references to the following article:
http://hbr.org/product/body-scans-and-bottlenecks-optimizing-hospital-ct-/an/KEL592-HCB-ENG

© BrainMass Inc. brainmass.com July 16, 2018, 6:11 pm ad1c9bdddf

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Solution Summary

Solution solves six operations management problems. Can be used as a good practice test.

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