IT Professionals and client's expectations

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The world, now-a-days, is a world of technology and everybody wants to be technologically updated and efficient. Hence, people depend on various softwares or websites to do their tasks efficiently and within right time. The IT organizations are the ones, which deal with the development of such softwares or websites [1]. However, while doing their business, IT companies very often need to come in contact with their potential and/or existing clients and they have to develop customized software or websites for their clients. It has been seen very of then that the IT organizations struggle to gain and maintain credibility with their customers. There are the presence of frustrations on both sides: IT professionals get frustrated at the work pressure or psychological pressure and lack of appreciation from their customers, and customers get frustrated because of the slower system development and implementation speed and low lever of service quality [2].

These misconducts and disconnects are often disappointing but, in many cases, understandable. It is very likely that IT professionals are not able to efficiently perform their roles as service providers by meeting up their customers' expectations with their department's ability to deliver services. There are several measures that could be helpful for the IT professionals to meet up the customer's expectations and manage them successfully. Here they are:

Proper and professional attitude:

What comes first in any business is the attitude of the person and of the company as a whole. Attitude is the single-most important thing, which is considered to be everything in business and in life, and quite a lot of helpful resources are available in book format or online about building and maintaining an attitude, which can lead toward utmost success. Managing the customers with superior skill is considered to be very essential for an IT professional to be successful [3].

It happens very often that the IT professionals disconnect with customers in primary stage by not having the right perspective. IT professionals consider themselves computer scientists, rather than business people or service providers. But IT professional should keep in mind that they are in the service business, not the science business. The customers care as much about computer technology as typical automobile drivers care about combustion technology [2]. It's IT professionals own duty to align themselves with their customers' needs and explain services in such a manner that the customers can get a grip on it, the customers should not be put in jeopardize by telling them very scientific term which is beyond the capability of the customers. IT professionals should come to the level of the customer's term, not just start explaining in ...