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Ethical challenges that may occur in server-guest interactions

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1.) Describe some of the ethical challenges that may occur in server-guest interactions.

2.) How do dining room managers affect service?

3.) Is service an ethical consideration?

4.) What responsibilities do managers and bartenders have in serving alcohol to customers?

5.) What are the legal implications of their (managers and bartenders) decisions?

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Solution Summary

The ethical challenges that may occur in server-guest interactions. The ethical considerations are determined. The legal implications of the managers and bartenders decisions are determined.

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5 Hospitality Questions
I need help with answering the below questions in approx 50-100 words for each question.

1.) Describe some of the ethical challenges that may occur in server-guest interactions.
Some of the ethical challenges that may occur in server-guest interactions are "lack of work, drug use, and employee theft. When asked about ethical problems experienced in their own hotels, managers reported that employees' lack of respect for each other, racial and gender conflicts, guest abuse, dishonesty, and homosexual issues were the biggest problems (Stevens, 2011)." The most frequently reported issues include cultural factors, motivation gets to be a problem, and sometimes hostility issues arise.

2.) How do dining room managers affect service?
Dining room managers are the link between serving the guests and great customer service. The manager is responsible for the guests being waited on in a timely fashion. A good manager will touch base with the guests that are ...

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