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Use of tone in difficult conversations

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Having conversations with difficult people is not easy. How does tone influence the success of conversations? Describe three ways to prepare for dealing with a difficult conversation.

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Solution Summary

Conversation preparation is explained in a structured manner in this response. The answer includes references used.

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Tone influences the success of conversation substantially. Tone expresses your emotion or mood. This affects your delivery. If the tone is different from what you are trying to convey then the results of the conversation might not be favorable. Appropriate tone helps show your personality. It also conveys your intentions, and feelings towards the person or the issue. Tone refers to ...

Solution provided by:
Hatim Baxamusa, MBA
Education
  • BSc , University of Calcutta
  • MBA, Eastern Institute for Integrated Learning in Management
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