Explore BrainMass

This post addresses workplace communication situations.

If you could please provide an example that I can draw upon it would help tremendously. Thank you in advance.

Choose a communication situation you recently experienced at your workplace or other organization you are affiliated with. Use the Human Communication process to analyze why or why not a shared reality was experienced as an end result. Summarize your experience and consider the following items in your analysis:

-Identify the source and the receiver.
-What was the message and what type of message function was it serving?
-How was it encoded?
-How was it decoded?
-What channel was used to transmit the message?
-What type of noise was experienced?
-Comment on the competencies, fields of experience, and culture of the participants involved.
-Identify the communication context of this situation.
-What was the intended effect versus the actual effect of the message?
-Was a shared reality constructed? If not, what needed to change?

Solution Preview

A team meeting would work well for this scenario, because of all of the communication dynamics involved in a team meeting. Teams are also very common in business, so it would be a good example to use. Here would be the main points to consider:

The shared reality happened between two team members. One team member attempted to convince the other team member that their way of completing a process was better, and would produce an end result that was more efficient and productive for the team. In the end, it was a shared reality because through the effective communication process, the team members, including the opposing team member, were able to see how the other way was more beneficial. This could be anything from one person's way to reduce waste was superior, to handling staffing issues, to improving a process by having a piece needed for production added to the beginning phases of the product instead of the end, after the majority of the product had been assembled. By adding the piece to the beginning, it cut down on defects because problems could be detected easier.

The source of the communication exchange between the two team members is the sender, which we will call person A, who had the great idea that she believed was the best method. Our receiver is going to be employee B, who was hesitant regarding the method, and had to be convinced as to it's effectiveness.

The type of message was a persuasive message, ...

Solution Summary

The solution provides a detailed discussion for each element presented involving a workplace communication situation using the Human Communication process to analyze why or why not a shared reality was experienced as an end result.