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Mediums for Delivering Negative Messages

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1- In your opinion, when can or must negative messages be delivered using these methods of communication: face-to-face, telephone, printed mail, and e-mail? Provide examples and refer to the readings and your own experiences to support your opinion.

2- What strategies would you use to maintain a caring, sensitive tone, even when writing a negative message? Provide an example by writing a short e-mail message to a coworker who has requested assistance with a project not on your priority list. Assume you are already overwhelmed with your own work.

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Solution Summary

This solution provides a detailed discussion of two business communication questions.

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1.People convey negative messages in all types of communication. However, since some cannot be made in a context where tone or body language can be used, it is important to be clear as to the message and the reasons for the message. Face-to-face is difficult because a negative message can cause emotional reactions. However, any message that is life altering must be made in person. One can also give negative messages in person to someone who is close in physical space or is close in personal ways.

Negative messages given by phone are for those who need messages delivered personally, but are not within physical range. Also, if an extensive explanation is ...

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