E-Mails for Business Communications
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Step 1: Read a scenario.
Go to Highway Bytes to access the scenario.
Step 2: Generate a list of keywords.
Use a word processor (like MS Word) to generate a list of keywords that you want your e-mail system to look for. You need to be creative and
spend some time with a thesaurus. Identify all the words and word combinations that could identify a message as pertaining to one of the three subject areas. For instance, the word attach would probably indicate a need for the installation, whereas new software would most likely suggest
an upgrade attachment.
Step 3: Create three emails.
Draft three short e-mail messages, one to accompany each of the ready-made attachments explaining that the attached document answers the
most common questions on a particular subject (installation, troubleshooting, or upgrading). Your messages should invite recipients to write back
if the attached document doesn't solve the problem-and don't forget to provide the e-mail address: [email protected].
Step 4: Draft another email.
Draft a fourth message to be sent out whenever your new system unable to figure out what the customer is asking for. Simply thank the customer
for writing and explain that the query will be passed on to a customer service specialist who will respond shortly.
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Solution Summary
The response provides you a structured explanation of business communications e-mails . It also gives you the relevant references.
Solution Preview
In compliance with BrainMass rules this is not a hand in ready assignment but is only guidance.
First e-mail.
Words: Install, set-up, position, locate, site, locate, lodge, establish
Dear Mr. Andersen,
I am writing to follow up on your query relating to Installing your cycle computer. As requested, I have attached with this a set of instructions that will help you easily install your cycle computer.
The instructions tell you how to install the cycle computer the first time or reinstalling it on a new bike. In most cases the computer and wheel sensor bolt directly to the bike without modification, but certain bikes require additional steps.
I thank you for bringing this problem to my attention. Please continue to inform us if you have any other ...
Education
- BSc , University of Calcutta
- MBA, Eastern Institute for Integrated Learning in Management
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