Intercultural Communication
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1. Intercultural Communication in the Workplace.
This assignment asks you to describe, explain, and rectify a situation that illustrates an intercultural communication issue within a work environment. The paper should include the following:
a. A full description of the communication issue. Describe the context, the principle players, and the outcome of the situation. Be attentive to verbal and nonverbal components in the experience you describe.
b. A diagnosis of the communication issue. Using two outside sources, research the cultural norms of the principles players involved in the given situation. Explain how these cultural norms may have impacted the communication transaction.
c. Strategies for dealing with the issue. Using your text, provide several recommendations that would have prevented the issue and paved the way for more effective communication.
This paper should be 1200 to 1,400 words. The paper must include at least two sources cited properly in the text and with proper reference listings at the end of your paper.
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1. Intercultural Communication in the Workplace.
This assignment asks you to describe, explain, and rectify a situation that illustrates an intercultural communication issue within a work environment. The paper should include the following:
a. A full description of the communication issue. Describe the context, the principle players, and the outcome of the situation. Be attentive to verbal and nonverbal components in the experience you describe.
The communication issue occurred when a new 'experienced' manager was sent by the company to its Caribbean Resort that was manned by locals to improve the performance of the resort. The manager had learned the local language before he was sent to the resort. Within, three months of this arrival at the resort four of the key local persons that ran the resort resigned from their position and work came to a standstill. The context was that the manager perceived that the local personnel did not maintain adequate cleanliness in the resort, they did not operate outdoor activities for the guests, the food was not up to the standard and the front office activities took too much time.
The manager told each of the key persons the improvements he wanted and watched them for a month but according to the manager there were no perceptible improvements. For, instance, there was no improvement in the cooking, the room service remained shoddy, despite monetary incentives offered by him surfing and snorkeling did not start and every day around check in time there was always a queue at the check in desk. After a month, he called a meeting of the four relevant staff members, the room-service supervisor, the cook, and the front desk manager and recreation officer. He asked them for a progress report and when the responses of the four persons were not satisfactory he became very angry and gave them a month's time to improve.
During the month, the manager became very active, he personally took some customers surfing, he personally supervised the room cleaning procedures, tasted important dishes in the kitchen every day, and even checked in several customers at the front desk. He expressed his disgust that none of the ...
Education
- BSc , University of Calcutta
- MBA, Eastern Institute for Integrated Learning in Management
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