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Business Communication: Miscommunication

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Is communication inherently the same whether it is done over the phone, through the computer, or in person? Why would a manager choose to convey especially good or bad news in person to her team of employees instead of through e-mail? What is one instance where you have miscommunicated something? What could you have done differently to facilitate clearer communication?

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This solution provides a detailed discussion of miscommunication in a business context.

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1. Is communication inherently the same whether it is done over the phone, through the computer, or in person?

Communication is not inherently the same because in person communication involves both verbal and nonverbal communication that allows the receiver to get more out the message than through e-mail or computer communication. There is also time for clarification and questions to make sure the message is received as it was intended. This is not so in e-mail, which leaves room for miscommunication. Although email and computer communication has its place, most would agree that most effective and powerful way to interact is in person, as ...

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