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Using the Problem Statement: How can we increase an online institution such as AIU online student satisfaction?
I need to brainstorm a list of ideas at the top of the thread, and describe an area of improvement for AIU-Online. Create a plan for implementing the ideas. And find two benchmarks for the improvement area:
1. Online payment option for the school: Third party payment verification methods
2. Online Bookstore/Virtual Library Policies
3. Software, Technology and Communications
Discuss pertinent benchmarking information that makes this a good choice. Also discuss effective and ineffective uses of benchmarking.
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Solution Summary
This solution gives you a detailed discussion on Continuous Improvement
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Quality Management and Continuous Improvement
Using the Problem Statement: How can we increase an online institution such as AIU online student satisfaction?
I need to brainstorm a list of ideas at the top of the thread, and describe an area of improvement for AIU-Online. Create a plan for implementing the ideas. And find two benchmarks for the improvement area:
1. Online payment option for the school: Third party payment verification methods
2. Online Bookstore/Virtual Library Policies
3. Software, Technology and Communications
Discuss pertinent benchmarking information that makes this a good choice. Also discuss effective and ineffective uses of benchmarking.
Step 1
Customer satisfaction for an online institution such as AIU can be improved by making easy the interface with the student. The login should be simple, the layout should be straightforward, and the main resources reachable with a single click. That apart, the navigation should be fast, the pages must open quickly, and the staff should respond rapidly to student queries. The software should be compatible ...
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