Customer Perspective Scorecards
Not what you're looking for?
Customer perspective
Use the balanced scorecard template to complete the project.
Creating a balanced scorecard of customer perspective section using Anthonyâ??s Orchard website
A key decision-making tool a company uses to execute its strategic plans and improve upon future decisions and results is the balanced scorecard. The balanced scorecard provides a framework for performance measurements that helps identify what should be done and measured. The balanced scorecard is divided into four perspectives to find a balance between internal and external measures, performance results, and drivers of future results. Creating a balanced scorecard of customer perspective section.
Purchase this Solution
Solution Summary
Consumer perspective scorecards are examined. The expert creates a balanced scorecard template for customer perspective sections.
Solution Preview
Balanced Scorecard-Consumer Perspective:
From the customer's perspective, implementing a customer satisfaction rating program will result to an increase in the customer satisfaction by a certain percent by the end of the first financial year or its implementation and the end of the other years to come. This is directly linked to the organization's vision of being the leading organization in customer loyalty (Anthony orchard, 2009) in the industry as incorporating the strategic objectives present in the balanced scorecard results to an increase in customer ...
Purchase this Solution
Free BrainMass Quizzes
Academic Reading and Writing: Critical Thinking
Importance of Critical Thinking
Lean your Process
This quiz will help you understand the basic concepts of Lean.
Balance Sheet
The Fundamental Classified Balance Sheet. What to know to make it easy.
IPOs
This Quiz is compiled of questions that pertain to IPOs (Initial Public Offerings)
Transformational Leadership
This quiz covers the topic of transformational leadership. Specifically, this quiz covers the theories proposed by James MacGregor Burns and Bernard Bass. Students familiar with transformational leadership should easily be able to answer the questions detailed below.